Medical Devices Sector Case Study

Medical image

Our client is a global brand with a medical device division that manufactures and maintains high-end equipment and spare-parts for key items such as x-ray and diagnostic machines, to hospitals across the UK.

The challenges

Before we were engaged, our client's collect and returns cycle time was in excess of 10 days for goods that were required for any of their 300-plus engineers. This included collection at their European distribution centre in Germany, through to any UK hospital, and back to Germany and Belgium. Our challenge was to reduce this time to less than 10 days while tracking each individual item at SIM level with live data.

Goods were also being left at hospital receptions and goods-in areas. This carried repercussions of wasted time for the specialist engineers who would then have to wait onsite while the equipment was taken to its correct hospital location.  

Our solutions

We looked at how the client's goods were being processed and analysed the movement flow. We assisted in changing the air linehaul and re-engineered the UK network to be client specific. This included enhancing our operation at Coventry airport to allow faster processing at night and adapted the IT processes to track items throughout their journey.

We also created small regional centres and a final mile solution, which allowed us to deliver individual items direct into the precise designated hospital location - and at a specified time.

Benefits to our client

  • A reduction in the collection and returns time from 10 to 7.8 days, within a six-month period, which was one of the quickest ever achieved in Europe.
  • Inventory savings.
  • A far more efficient delivery system means engineers spend less time on site, saving our client and the hospital time and costs.
  • Improved equipment availability across Europe.

More information can be found in the relevant service section: Reverse Logistics

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