Carousel bolsters client experience team
14 January 2016
Find out the latest goings on at Carousel
We had a very busy 2015 at Carousel with additional offices, the build of our new Luxury Hub (a specially designed warehouse), winning awards for our service from our clients, extending our Trusted Partner Programme and developing new technologies.
Last year we were also thrilled to welcome new clients to the fold who join long-standing names as we step into this, our 30th birthday year!
And in order to ensure everyone in our client base receives an exceptional level of personalised service, we have also grown in numbers, adding strength across the business.
There's one team in particular who work as day-to-day, crucial extension of our clients' own team; Client Experience. Carousel's Client Experience Account Managers are at the forefront of our business as well as our clients', acting as ambassadors and helping keep everything running smoothly for the end customer.
With a growing portfolio of clients, each with a personalised logistics solution, it makes sense that we have increased our team with more dedicated Account Managers and senior figures spearheading client relationships and operations.
We are very pleased to welcome Head of Client Operations, Tim Deniz and Client Relationship Manager, Collette Dicker.
Tim brings a wealth of first-hand experience and industry knowledge from a logistics background. Tim will be responsible for ensuring we're delivering exactly what we promise to our clients and their customers, and managing the link between our clients' needs and our partner network alongside the Carousel Senior Management Team.
Collette has chosen to move into logistics having personally worked with Carousel for a number of years. Collette joins Carousel with a huge amount of experience and passion for service delivery excellence and client relations, creating solutions and services based on the needs of the individual client.
We look forward to our continuing relationships with all our clients in 2016. Should you need to contact any of our team for any existing or new requirements just call Tim or Collette on 01795 413 600.