Head of Network Operations UK (Remote)

We are looking to recruit a Head of Network Operations UK to ensure we maximise our margins whilst delivering service excellence to our exceptional client base. Fixated by detail, and with strong operational background, you will ensure that the core processes within the country operation are optimised to ensure they are operating effectively and efficiently. Deploying strong , hands-on , management and leadership skills you will galvanise the operational team to deliver service excellence and a progressive network development programme. Team development , mentoring and coaching wherever necessary to ensure direct reports are fully engaged so their various targets are achieved and continually improved.

Hours: 37.5 hours
Status: Permanent

Location: Remote

Key Criteria/ Requirements:

• Operational expertise gained in logistics fast growing multi-site environment.
• Strong, demonstrable leadership & people management experience
• Demonstrable experience of achieving operational management of KPI’s and SLA’s.
• Established track record of strong internal and external stakeholder engagement.
• Financial acumen, knowledge of P&L and budget management/control.
• Ability to balance financial, operational, client and strategic needs within a business.
• A hands-on self-starter capable of developing/optimising a network.
• Highly disciplined with a progressive highly self-motivated approach to problem solving.

Key Accountabilities:

• Deliver plan against forecast.
• Ensure Country meets operational targets whilst maintaining control of cost base, implementing efficiency initiatives to mitigate risk.
• Deliver Service Excellence to our clients; ensuring operational escalations are resolved quickly and effectively and communicated proactively to the client. Implement an ethos of continuous improvement within the operation.
• Develop a people management plan to manage, develop and coach staff to ensure high levels of engagement and sustainable capability.
• Oversee the network compliance to service excellence

For more information about this position, please email careers@carousel.eu and include a copy of your CV