13 September 2016

Outstanding aftermarket solutions in power generation

We are at the heart of our client's new logistics strategy. This leader in electrical equipment is working with us to help gain a service advantage by becoming a trusted partner, rather than just manufacturer.

Objective and brief

Over a century in the industry, our client has a reputation for manufacturing high-quality generator and electrical equipment. They provide power at high-dependency locations such as the Las Vegas Strip, QE2 Bridge and a variety of large-scale oil rigs meaning the delivery of its service provision needs to be maintained at the highest level.  

Our client’s aim was to become a trusted partner and add value to its customers via its premium parts delivery service supporting its ‘Service 24’ emergency breakdown offering. Irrespective of size or weight, parts and products needed to arrive on time and traditional methods just didn’t fit this brief.

Overall, a complete overhaul of the supply chain was needed, including full integration with existing enterprise resource planning and personalised at every step along the way.

Our approach

We worked with our client to create the best pre- and after-sales experience possible; no matter the time the part was ordered – day or night.

We centralised its spare parts into a high-tech warehousing environment and hosted an electronic parts catalogue for all of their global generators and transformers. In short, we made ordering and transporting these parts as easy as physically possible.

We also helped them through a step change from a brand awareness point of view. Using our experience in B2C logistics we re-designed their packaging ensuring it was suitable for global distribution, but that also had the ‘wow’ factor.

The result

Our client had a very clear vision about what ‘outstanding’ looked like within the industry. Aligning with that and we helped them achieve this, every step along the way.

Key achievements include:

  • Simplicity of solution – one partner, one system, one point of contact
  • Automation has replaced manual processes for setting up orders
  • Online parts catalogue offers real time visibility of over 23,000 parts
  • New web tracking gives instant updates on even complex orders.

Read more about the work we do for our clients in the HighTech sector.