Carousel's first Employee Award May 2015
11 May 2015
We're thrilled to have presented our very first &more Employee Award
Warehouse Operative, Franco won the award for embodying Carousel's values of Flexibility & Grit.
Our client, a manufacturer of specialist machinery who provides exceptional support for its customers, had to address an urgent breakdown at a customer site.
This required a technician to visit the site with parts stored in Carousel's warehouse; meaning the parts had to be despatched by same-day courier as soon as possible.
The client left a message for Franco and despite not working this particular Saturday, having built a strong understanding of our client's requirements, he took the time to attend the warehouse to book out the required parts and dispatch them via courier to the technician.
Franco's dedication ensured the end customer did not lose a whole weekend of production and his actions ensured we fulfilled our continued promise to help our client to safeguard their brand.
As recognition and thanks for his dedication to Carousel, our client and their customer Franco was presented with champagne and congratulated by the Carousel team.
Driving exceptional client experience through &more
The concept of &more is derived from Carousel's values and beliefs, and driven from an internal ethos of 'we do what it takes - and more!'. It encapsulates our commitment to our clients, colleagues, suppliers, partners and community.
Internal initiatives are developed to support the &more concept in areas such as learning & development, reward & recognition and our charity involvement.
As Gold Standard Investor In People we are extremely proud of our culture and believe this is a key asset to us as a business and also to our clients. Part of &more is recognising the work that Carousel team members do to go the extra mile, be it through day-to-day commitment or particular instances of behaviour epitomising our values.
Find out more about Our Culture.
"This was a great example of living our values and was truly appreciate by our client. It really shows how our team embody Carousel's ethos and how we genuinely 'live' this every day. We really do what it takes, and more, to help our clients deliver their brand promises. Well done Franco!" JEN HARPER, HR DIRECTOR