Hands writing

Introducing the new Client Services

02 May 2017

A critical part of what makes our solutions Absolutely Better is undoubtedly our Passionate People. The reason we know it’s good? Not only do we have a Gold Investors in People Award, but we also work hard to keep developing our staff to make sure we’re the very best we can be.

On the subject of development, we wanted to let you know about a few changes that will be happening to the department currently known as Client Experience…

From 1 May 2017, we’re pleased to announce that Emily Pocock will move into the role of Client Operations Team Leader and Tracy Morrison will transition into the role of Client Services Manager. We’ve also renamed the department to ‘Client Services’ to better reflect the way we support our clients.

Emily will continue to be responsible for managing the company’s key eCommerce accounts and will lead our operational activities to ensure service excellence. Tracy Morrison, whilst continuing to manage our East Midlands operation, will now also oversee our Client Services team at Carousel HQ. Both Tracy and Emily will report into Tim Deniz who is responsible for the Client Services department. During 2017, Tim will take on strategic responsibility for our partner network whilst also developing clients as a key operational and service sponsor.

COO Morton Griffiths comments on the announcement: "We are delighted to be sharing these updates today. These structural changes will ensure we better meet the needs of our clients and the overall benefits will be a more innovative service delivery and improved satisfaction levels. It’s just another example of how Carousel keeps making its solutions better, and better."

Why change?

These changes respond to feedback from you and also the wider market. By innovating our service offering, we can further support you and provide you with an even better end-to-end logistics solution. With a focus on service delivery, we’ll ensure greater efficiency overall and even greater value for money.

What else is new?

As part of these changes, we will also be unveiling a brand new ‘Carousel Commitment’; a document which will demonstrate how we will deliver excellence. New Account Management Plans with escalation charts will also be available, detailing some of the departmental changes we have made too. These will be sent out to clients during May.

Any questions?

If you’ve got any questions about the above, please do not hesitate to contact us on 01795 413600 or email

Carousel Client Service Team