A returns service you can rely on? You need By:RETURN
In our eyes, returns can often be the most important part of a logistics solution. Having a dependable returns cycle is a proven way of enhancing customer satisfaction, reducing stock value and creating a brand differentiation.
Wherever you need your parts collected from, we’ve got it covered. Our easy booking process allows customers, dealers, field engineers and technicians to book returns, even when they're on-the-go, so your returns will never be an afterthought.
Supported by our service and technology platform, Gateway®, you get complete visibility, so you know where your spare parts and products are, at all times.
A standalone product that you need = By:RETURN
You can find out more about our By:RETURN products including key service features and benefits below.
We cater for any consignment type from even the most challenging locations, and if you want us to, we can even empower your customers, dealers or engineers to organise it themselves using one of our many tools.
Service options: Dealer, site, locker, PUDO, boot, express, economy.
Special services by request: Fully managed returns solution.
Features: Instant notification on collection, express solution for all services, outbound and inbound shipments linked by a unique reference, returns logged and assigned to fixed delivery points including destruction or re-calibration centres; FSLs; regional warehouses or EPDCs, easy booking process: web, app or phone plus generous size and weight restrictions.
Dedicated services designed to maintain the smooth flow of your parts and products
Our value-added aftermarket services not only improve the end-to-end economics of your logistics, but they also ensure the fast availability of your spare parts and the better utilisation of your engineers. Find out how we can add value to your end-customer by clicking on a service below.